Shipping and returns
At Miel Perpiñán we prepare every order by hand at our premises in Buñol (Valencia, Spain) and ship it carefully packed so that the honey and the rest of our products arrive in perfect condition. Here you will find everything you need to know about shipping, exchanges and returns. This is a translation of the Spanish original; in case of discrepancy, the Spanish version shall prevail.
1. Where we ship
- Spain: mainland, Balearic Islands, Canary Islands, Ceuta and Melilla.
- Portugal.
If you need delivery to another destination, write to enviosweb@mielperpinan.com and we will look into it.
2. Carriers and shipping costs
We work with Correos, Correos Express, CTT Express, SEUR and DHL Parcel. At checkout you can choose your preferred option among those available for your address.
Shipping costs are calculated automatically according to the destination, the weight of the order and the chosen carrier, and are always shown, VAT included, before you confirm payment.
Shipments to the Canary Islands, Ceuta and Melilla may be subject to local taxes or customs formalities (such as IGIC or IPSI), which are not included in the price and are payable by the recipient.
3. Delivery times
We prepare orders within 1 to 2 working days of payment confirmation. After that, the delivery time depends on the chosen carrier, as indicated in the name of each option (for example, «Delivery in 24 h» or «Delivery in 3 days»).
During very busy periods, such as Christmas, delivery may take a few extra days. In any case, we will deliver your order within a maximum of 30 calendar days; if we cannot, you may cancel it and we will refund everything you paid.
When your order leaves our premises, we will email you the tracking number.
4. When you receive your order
We recommend checking the parcel on delivery. If it arrives damaged, if a product is broken or if the order does not arrive, please write to enviosweb@mielperpinan.com as soon as possible, ideally with photos of the parcel and its contents. We will send you the affected products again at no cost to you.
5. Faulty or wrong products
If you receive a product in poor condition or different from the one you ordered, contact us and we will replace it or refund it, as you prefer. In this case we cover all costs.
6. Right of withdrawal (returns)
You have the right to withdraw from your purchase within 14 calendar days from the day you, or a person you designate, receive the order, without giving any reason.
How to do it. Inform us of your decision clearly before the deadline: you can use the «Withdraw from contract» button on this page, email enviosweb@mielperpinan.com or send a letter to c/ Cuatro nº 2 (Pol. Ind. El Llano), 46360 Buñol (Valencia, Spain). You may use the model form below, although it is not mandatory.
Returning the products. You must send the products to the address above within 14 calendar days of informing us of your decision. Return costs are borne by you, unless the product is faulty or does not match your order.
Refund. We will refund the amount paid, including the standard shipping costs of the original order, within 14 calendar days of being informed of your withdrawal, using the same payment method you used for the purchase. We may withhold the refund until we have received the products or you have provided proof of having sent them back.
Exceptions. Under article 103 of the Spanish General Law for the Defence of Consumers and Users, the right of withdrawal does not apply to:
- Sealed food products (honey, pollen, royal jelly, propolis, sweets and other foods) and sealed cosmetic or hygiene products, once they have been unsealed after delivery, for health protection or hygiene reasons.
- Goods liable to deteriorate or expire rapidly.
- Goods made to the customer’s specifications or clearly personalised, such as some gift sets or packs prepared to order.
Sealed products that have not been opened, and non-food items (such as candles, accessories or honey spoons), may be returned under the conditions above.
7. Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract)
To Miel Perpiñán 1920 (Mariví Perpiñán Grau), c/ Cuatro nº 2 (Pol. Ind. El Llano), 46360 Buñol (Valencia, Spain), enviosweb@mielperpinan.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods/for the provision of the following service (*):
Ordered on/received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:(*) Delete as appropriate.
8. Any questions?
We are here to help at enviosweb@mielperpinan.com and on +34 655 75 20 10. You can also read our Terms and conditions.
Last updated: November 2026.