Terms and conditions - Miel Perpiñán

Last updated: November 2026. This is a translation of the Spanish original; in case of discrepancy, the Spanish version shall prevail.

1. Who we are

The online shop mielperpinan.com (the Shop) belongs to Mariví Perpiñán Grau (Miel Perpiñán 1920), tax ID (NIF) 24377083G, with registered address at c/ Cuatro nº 2 (Pol. Ind. El Llano), 46360 Buñol (Valencia, Spain).
Phone: +34 655 75 20 10. Email: ventasweb@mielperpinan.com.

2. Scope of these terms

These terms govern purchases made in the Shop. They are subject to Spanish Royal Legislative Decree 1/2007 (General Law for the Defence of Consumers and Users), Law 34/2002 on Information Society Services and Electronic Commerce, Law 7/1998 on General Contracting Conditions, Law 7/1996 on Retail Trade and any other applicable regulations.

By placing an order, the customer confirms that they have read and accept these terms as published at that time. They can be consulted, saved or printed from this page at any time. The contract may be concluded in Spanish or English, depending on the language in which the customer uses the Shop.

The Shop sells to people over 18 for their own consumption or as gifts. If you need quantities that are not usual for private consumption, or are ordering for a company, please write to ventasweb@mielperpinan.com first and we will confirm availability and timing.

3. Products and prices

Our products are natural and artisanal. Honey may crystallise over time or in cold temperatures; this is a natural process that does not affect its quality. Photographs are for guidance only.
Ingredients, allergens and nutritional information for each product are shown on its product page and label. Please remember that honey is not recommended for children under one year old. If you have any questions about allergies or intolerances, please ask us before buying.
Prices are in euros and include VAT. Shipping costs are not included: they are calculated according to the delivery address, the weight of the order and the chosen carrier, and are shown on the checkout page before payment.
Orders shipped to the Canary Islands, Ceuta or Melilla may be subject to local taxes or customs formalities, which are not included in the price and are payable by the recipient.
Discounts and other promotions apply according to their own conditions, published with each promotion, and cannot be combined unless stated otherwise.
If there is an obvious error in the price of a product, we will let you know before shipping the order and you may choose to confirm it at the correct price or cancel it with a full refund.

4. How to place an order

Add products to your cart and click «Checkout».
On the checkout page, enter your email address and the delivery address, which may differ from your own if it is a gift, and choose the shipping method.
Choose the payment method and review the summary. Until then you can correct any details or go back to the cart. When you click the final payment button, the order is placed with an obligation to pay.
You will receive an order confirmation by email with the products, price, shipping costs and delivery address. We keep a copy of the order, which you can request at any time.

You do not need an account to buy. If you create one, you will log in with your email address and password, and you will be able to view your orders and save your addresses.

The order confirmation is not an invoice. If you need an invoice, please request it from ventasweb@mielperpinan.com with your order number and tax details and we will email it to you.

If, after placing your order, a product is not available, we will let you know and refund its amount. We will only send you a different product if you agree.

5. Payment

The available payment methods are those shown on the checkout page: credit or debit card, Apple Pay, Google Pay, PayPal, Bizum, bank transfer and, for orders to Portugal, Multibanco. Payments by card, Apple Pay, Google Pay or PayPal are charged when the order is placed.

Card payments are processed by PayPal and the WooCommerce payment gateway (WooPayments), using an encrypted connection and strong customer authentication when your bank requires it. Miel Perpiñán never sees or stores your full card details.

If you pay by bank transfer or Bizum, you will find the instructions in the order confirmation. Please use your order number as the payment reference. We prepare the order once the payment has been received; if we do not receive it within a reasonable time, we will contact you before cancelling it.

6. Shipping and delivery

Destinations, shipping costs, delivery times and what to do if a parcel arrives damaged or is lost are explained in our Shipping and returns policy, which forms part of these terms. Shipping costs are always shown before you confirm payment.

In any case, we will deliver your order within a maximum of 30 calendar days from the date it was placed; if we cannot, you may cancel it and we will refund everything you paid.

7. Right of withdrawal

You may withdraw from the contract within 14 calendar days of receiving your order without giving any reason. The procedure, the withdrawal form and refund deadlines are set out in our Shipping and returns policy and in the «Withdraw from contract» link in the footer.

As provided in article 103 of the Spanish General Law for the Defence of Consumers and Users, the right of withdrawal does not apply to goods that are liable to deteriorate or expire rapidly, or to sealed goods that are not suitable for return for health protection or hygiene reasons and have been unsealed after delivery. All other items may be returned under the conditions of that policy.

8. Warranty and faulty products

We guarantee that products arrive in good condition and are those you ordered, in accordance with the legal guarantee under Spanish consumer law. If you receive a wrong, damaged or faulty product, please write to us as soon as possible with your order number and, if possible, a photo, and we will replace it or refund it at no cost to you.

Store the products as indicated on the label and preferably consume them before the date shown.

9. Customer service and complaints

For any question, issue or complaint, write to ventasweb@mielperpinan.com, call +34 655 75 20 10 or write to the address in section 1. We will reply as soon as possible. Official complaint forms are available on request.

10. Personal data

The data you give us when buying are used to manage your order and, if you have one, your customer account. How we process them and how to exercise your rights is explained in our Privacy policy.

11. Applicable law and courts

These terms are governed by Spanish law, without depriving you of the protection afforded by the mandatory rules of your country of residence. Any dispute shall be heard by the courts of your place of residence.

12. Changes to these terms

We may amend these terms. Each order is governed by the terms published at the time it was placed.